THE PERFECT GIFT! MAKE YOUR OWN UNIQUE PERSONALISED JIGSAW PUZZLES

Returns Policy | Puzzle Pigeon

We inspect every item to ensure it is in perfect condition before it is dispatched. However, in the unlikely event an item is damaged, please email us at hello@puzzlepigeon.com within 48 hours of receiving the gift box. Please include photos of the damaged goods and we will gladly refund the cost of the item.  

To start a return, you can contact us at hello@puzzlepigeon.com

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at:

hello@puzzlepigeon.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

 

Exchanges
Unfortunately, we don’t accept any refunds or returns on change of mind purchases.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.